Privacy Policy

Overview

This Privacy Policy explains how Proficient Plus LLC (“Proficient Plus,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with:

• the Proficient Plus website at proficient-plus.com;
• contact, consultation, and service requests submitted to us;
• business communications and correspondence with Proficient Plus;
• SMS and email communications provided by Proficient Plus;
• customer onboarding, support, account, and service communications;
• Proficient Plus products and services where this Privacy Policy is expressly referenced;
• the security and operation of our websites and systems; and
• other direct interactions with Proficient Plus where this Privacy Policy applies.

Proficient Plus develops and operates products and services, including SanctuaryHub. Certain products may have separate or supplemental privacy notices that provide additional information about how personal information is handled within those products.

Where a product-specific privacy notice applies, that notice will govern the product-specific processing described in it. This corporate Privacy Policy continues to apply to Proficient Plus’s own business, administrative, website, support, and corporate communications activities unless otherwise stated.

Information we collect

The information we collect depends on how you interact with Proficient Plus.

Information you provide

When you contact us, request information, use an applicable service, communicate with us, or request a consultation, you may provide information such as:

• your name;
• email address;
• mobile or other telephone number;
• organization or company name;
• job title or role, where applicable;
• service or product you are interested in;
• information included in a consultation or service request;
• the content of messages, enquiries, or correspondence you send to us;
• communication preferences;
• information provided during customer or product onboarding; and
• other information you voluntarily provide.

Communications information

Where applicable, we may process information related to communications between you and Proficient Plus, including email address; mobile telephone number; SMS communication preferences; email communication preferences; date, time, and method of consent; opt-in and opt-out status; message delivery status; message history; inbound replies; requests for assistance; unsubscribe or suppression status; and records reasonably necessary to demonstrate and honor communication preferences.

Technical and security information

When you interact with our websites, systems, or communications, we may process technical information that can include IP address; browser and device information, where available; operating system information; date and time of a request; page or resource requested; security and rate-limiting events; authentication or access events, where applicable; error and diagnostic information; message delivery information; logs necessary to operate and secure our systems; and information reasonably necessary to prevent, detect, and investigate abuse, fraud, security incidents, or unauthorized activity.

We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.

Contact forms & bot protection

Our website may use automated-abuse protection, including Cloudflare Turnstile, to help distinguish legitimate submissions from automated or malicious activity. To provide this protection, technical information associated with a request may be processed by Cloudflare on our behalf. This information may include information needed to assess whether a submission appears automated or abusive.

We use these protections to maintain the security and availability of our websites and forms. We do not use Cloudflare Turnstile to build advertising profiles about website visitors.

SMS & mobile information

Proficient Plus may provide SMS communications relating to its business, products, services, customer relationships, onboarding, support, account activity, application notifications, service notifications, and other purposes disclosed when a recipient chooses to receive SMS communications.

This may include communications relating to Proficient Plus products such as SanctuaryHub where Proficient Plus is communicating directly with its customers, tenant administrators, authorized users, or other individuals who have consented to receive the applicable messages.

Where SMS consent is required, Proficient Plus seeks to obtain consent separately and in a manner appropriate to the type of communication being sent. Depending on the recipient’s relationship with Proficient Plus and the consent provided, SMS communications may include account and onboarding notifications; product or application notifications; service-related updates; administrative notifications; customer-support communications; requested alerts or reminders; security-related notifications; communications relating to an active business relationship; and other communications specifically disclosed when consent is obtained.

Message frequency may vary depending on the services used and the communications requested. Message and data rates may apply according to the recipient’s mobile plan. Recipients may opt out of applicable SMS communications by replying STOP or by using another opt-out method we provide. Recipients may reply HELP for assistance where supported or contact Proficient Plus using the contact information provided in this Privacy Policy. You can opt in through our SMS Opt-In page.

Mobile information and SMS consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Proficient Plus does not sell or share mobile telephone information, SMS opt-in information, or SMS consent information with third parties or affiliates for their own promotional or marketing purposes.

We may disclose mobile information to telecommunications carriers, messaging service providers, infrastructure providers, and other service providers acting on our behalf only where reasonably necessary to deliver SMS communications; process inbound messages; maintain consent and opt-out records; monitor delivery; prevent fraud or abuse; provide technical support; or comply with applicable legal and telecommunications requirements.

These providers are permitted to process such information only as necessary to provide services to Proficient Plus or as otherwise permitted or required by law. SMS opt-in and consent information is not shared with third parties for purposes unrelated to providing or supporting the messaging service to which the recipient subscribed.

Consent to receive SMS communications is not a condition of purchasing Proficient Plus products or services unless expressly disclosed for a particular optional service feature where SMS functionality is requested by the user. Additional information governing Proficient Plus SMS communications may be provided in our SMS Communications Terms.

Email communications

Proficient Plus may send email communications relating to enquiries or consultation requests; customer onboarding; account administration; products or services requested by the recipient; application or service notifications; customer support; security or operational information; contractual or administrative matters; events or other communications the recipient has requested; and marketing communications where permitted by applicable law and, where required, with appropriate consent.

Where an email communication is promotional or marketing in nature, recipients may unsubscribe using the mechanism provided in the message or by contacting us. Certain transactional, security, account, legal, or service-related communications may continue where they are necessary to provide a requested service or administer an existing relationship. We may use approved email-delivery providers and infrastructure to send, receive, route, and monitor business communications. Additional information governing applicable email communications may be provided in our Email Communications Terms.

How we use information

We may use personal information to respond to enquiries; provide requested information; arrange and follow up on consultations; communicate about products or services you have requested; establish and maintain customer and business relationships; provide customer onboarding and support; send authorized SMS and email communications; provide account, service, application, security, or administrative notifications; maintain communication preferences; maintain consent records; process unsubscribe and opt-out requests; maintain suppression records so that communication preferences are respected; monitor message delivery and investigate delivery failures; operate, maintain, and secure our websites, applications, systems, and infrastructure; prevent spam, fraud, abuse, attacks, and unauthorized activity; troubleshoot technical problems; improve our systems, services, and business operations; maintain necessary business and compliance records; establish, exercise, or defend legal rights; and comply with applicable legal and regulatory obligations.

Where we use information for a materially different purpose, we will provide additional notice where required.

Legal bases

Where applicable law requires a legal basis for processing personal information, Proficient Plus may rely on one or more of the following depending on the circumstances:

• Performance of a contract: where processing is necessary to provide a product or service or administer a contractual relationship;
• Pre-contractual steps: where processing is necessary to respond to a request before entering into a contract;
• Legitimate interests: including operating, securing, supporting, and improving our business, websites, systems, and services;
• Legal obligations: where processing is necessary to comply with applicable laws, regulations, legal processes, or enforceable requests;
• Consent: where you have provided consent and consent is required or appropriate for the particular processing activity; and
• Protection of rights and security: where processing is reasonably necessary to protect Proficient Plus, our customers, users, systems, or others from fraud, abuse, security incidents, or unlawful activity.

Where processing is based on consent, you may withdraw that consent as permitted by applicable law. Withdrawal does not affect processing that occurred before consent was withdrawn.

Sharing

Proficient Plus does not sell personal information. We may disclose personal information where reasonably necessary to categories of recipients such as hosting and infrastructure providers; telecommunications and messaging providers; email-delivery providers; cybersecurity and abuse-prevention providers; cloud and technology service providers; payment or business-service providers, where applicable; professional advisers, including legal, accounting, insurance, or auditing providers; business counterparties where necessary to provide an agreed service; authorities, courts, regulators, or law-enforcement bodies where required by law; and other parties where disclosure is necessary to protect the rights, property, security, or legal interests of Proficient Plus or others.

We seek to limit disclosures to information reasonably necessary for the relevant purpose. For clarity, mobile telephone information, SMS opt-in information, and SMS consent information are not sold or shared with third parties or affiliates for their own promotional or marketing purposes.

Service providers

Proficient Plus may use third-party service providers to operate our business and provide our websites, products, communications, and services. Depending on the service involved, these providers may assist with website and application hosting; cloud infrastructure; security; fraud and abuse prevention; email delivery; SMS and telecommunications delivery; customer support; business productivity; monitoring and diagnostics; and other operational functions.

These providers may process personal information on our behalf where necessary to perform the services we have requested from them. We select and manage providers according to our business, security, privacy, and compliance requirements as appropriate to the services they provide.

Cookies & similar technologies

The Proficient Plus public website does not use third-party behavioral advertising unless we provide an updated notice explaining such use. Our website may use cookies, local storage, or similar technologies that are necessary for security, functionality, session management, preferences, or other legitimate operational purposes. For additional information, see our Cookie Policy.

International processing

Proficient Plus and approved service providers may process information in jurisdictions other than the jurisdiction in which the information was originally collected. Where applicable law requires safeguards for international transfers of personal information, we seek to use appropriate contractual, organizational, or other legally recognized safeguards.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to respond to and follow up on enquiries; provide products or services; maintain an active business relationship; administer accounts and customer relationships; provide customer support; maintain necessary business records; protect the security of our systems; resolve disputes; enforce agreements; and meet legal, regulatory, accounting, or compliance obligations.

We may retain records of SMS or email consent, unsubscribe requests, opt-out requests, and suppression status for as long as reasonably necessary to honor a person’s communication preferences; avoid sending communications after an applicable opt-out; maintain evidence of consent or withdrawal; and comply with applicable legal, telecommunications, or communications requirements. Retention periods may vary depending on the type of information, the purpose for which it is processed, contractual requirements, and applicable law.

Security

Proficient Plus maintains administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. Depending on the system or service involved, safeguards may include encrypted transmission; access controls; authentication controls; least-privilege practices; secure software-development practices; logging and monitoring; vulnerability management; backup and recovery controls; incident-response procedures; and security reviews of relevant providers.

No method of electronic transmission, storage, or processing can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we work to protect information entrusted to us using safeguards appropriate to the nature of the information and associated risks.

Your privacy rights

Depending on where you live and applicable law, you may have rights relating to your personal information. These rights may include the right to request access to personal information we maintain about you; request correction of inaccurate information; request deletion of certain information; request restriction of certain processing; object to certain processing; request portability of certain information; withdraw consent where processing is based on consent; and opt out of certain communications.

These rights vary by jurisdiction and may be subject to exceptions or limitations. To exercise an applicable privacy right, contact us using the information in the Contact section below. We may need to verify your identity before completing certain requests.

You may opt out of applicable SMS communications by replying STOP to a message or using another method we provide. You may unsubscribe from applicable promotional email communications using the unsubscribe mechanism included in the message.

Product-specific notices

Proficient Plus develops and operates products and services that may involve additional categories of personal information or processing activities.

SanctuaryHub

SanctuaryHub is a Proficient Plus product designed to support church and ministry administration and related functionality. SanctuaryHub has, or may have, its own product-specific Privacy Policy or supplemental privacy notice describing how information is handled within that product.

Where a church, ministry, or other organization uses SanctuaryHub to process information relating to its own members, attendees, staff, volunteers, donors, or other individuals, additional privacy responsibilities and contractual terms may apply between Proficient Plus and that organization.

Communications sent directly by Proficient Plus regarding SanctuaryHub — such as customer onboarding, account administration, application notifications, security notices, support communications, or service updates — may be governed by this Privacy Policy together with any applicable SanctuaryHub-specific notice. Communications that a SanctuaryHub tenant sends to its own members or other recipients may be subject to that tenant’s own privacy notices, consent obligations, communications policies, and applicable product terms.

You can learn more about SanctuaryHub at sanctuaryhub.io. Other Proficient Plus products or services may have separate or supplemental privacy notices where appropriate.

Children

The Proficient Plus corporate website and corporate communications are not directed to children, and we do not knowingly use the corporate website to solicit personal information directly from children.

Certain Proficient Plus products or customer implementations may support organizations that maintain information about children or families. Where applicable, those activities are governed by the relevant product documentation, customer agreements, product-specific privacy notices, organizational controls, and applicable law. If you believe that a child has provided personal information directly to Proficient Plus through the corporate website or another channel in circumstances where it should not have been collected, please contact us so that we can review the matter.

Sale, advertising & marketing disclosures

Proficient Plus does not sell personal information. The Proficient Plus public website does not currently use third-party behavioral advertising. Proficient Plus does not sell or share mobile telephone information, SMS opt-in information, or SMS consent information with third parties or affiliates for their own promotional or marketing purposes.

Where Proficient Plus sends marketing communications, we will do so in accordance with applicable law and any consent requirements that apply to the communication. Recipients may withdraw applicable marketing consent or unsubscribe using the methods provided in the communication.

Changes

We may update this Privacy Policy from time to time to reflect changes in our websites, products, services, communications practices, legal requirements, or business operations. When we make changes, we will update the Last updated date shown at the top of this Privacy Policy. Where required by law, or where a change materially affects how we handle personal information, we may provide additional notice. We encourage you to review this Privacy Policy periodically.

Contact

If you have questions about this Privacy Policy, our privacy practices, or your personal information, contact Proficient Plus LLC at info@proficient-plus.com or proficient-plus.com. You may also contact us through the Contact page on our website.